FAQs

Frequently Asked Questions – Lunexo

We’ve answered the most common questions to help you shop with confidence.

🛍️ Orders

Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to complete your purchase securely.

Q: Can I cancel or change my order?
A: Orders can only be modified or cancelled within a short time after placing them. Please contact us as soon as possible.

🚚 Shipping

Q: How long does shipping take?
A:

  • UK: 3–7 business days
  • Europe: 5–10 business days
  • International: 7–15 business days

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use it to follow your delivery status.

🔄 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery.

Q: Do I have to pay for return shipping?
A: No, return shipping is free.

Q: Are there any restocking fees?
A: No, we do not charge any restocking fees.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive your return.

⚠️ Issues with Orders

Q: What if I receive a damaged or wrong item?
A: Please contact us within 48 hours with photos. We will send a replacement or issue a full refund.

Q: What if my order is late?
A: Delays can happen due to shipping carriers. If your order is significantly delayed, contact us and we’ll help.

🔐 Payments & Security

Q: Is my payment secure?
A: Yes, all payments are processed through secure and trusted payment providers.

Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment methods available at checkout.

📦 Products

Q: Are your products high quality?
A: Yes, we carefully select our products to ensure quality and customer satisfaction.

📩 Contact

Q: How can I contact you?
A: You can reach us anytime:

We respond within 24–48 hours.