Shipping policy
Shipping Policy – Lunexo
At Lunexo, we are committed to delivering your orders quickly and securely. This Shipping Policy outlines our processing times, delivery estimates, and shipping conditions.
📦 Order Processing Time
- All orders are processed within 1–3 business days (Monday to Friday)
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order has been shipped
🌍 Shipping Destinations
We currently ship to:
- United Kingdom 🇬🇧
- Europe 🇪🇺
- Selected international countries 🌎
⏱️ Estimated Delivery Times
- United Kingdom: 5–8 business days
- Europe: 5–10 business days
- International: 7–15 business days
Please note: Delivery times are estimates and may vary due to external factors such as courier delays or customs processing.
💰 Shipping Costs
- We offer free shipping on all orders (no minimum required)
📍 Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email
- You can use this number to track your delivery in real time
⚠️ Delays & Issues
While we do our best to ensure timely delivery, we are not responsible for delays caused by:
- Courier services
- Customs clearance
- Incorrect shipping information provided by the customer
If your order is significantly delayed, please contact us and we will assist you.
📦 Lost or Stolen Packages
- If your package is marked as delivered but not received, please contact us within 7 days
- We will work with the shipping carrier to investigate the issue
🏠 Incorrect Address
- Customers are responsible for entering the correct shipping address
- If an incorrect address is provided, we may not be able to reship or refund the order
📩 Contact Us
For any shipping-related questions or concerns:
- Email: shoplunexo@gmail.com
- Phone: 070 4783 2029
- Address: 23 The Crescent, Salford M5 4PF, United Kingdom