Privacy policy

Privacy Policy – Lunexo

At Lunexo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our store.

This policy is designed in accordance with the UK GDPR and the Data Protection Act 2018.

📌 1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

  • Personal details: Name, billing/shipping address
  • Contact information: Email address, phone number
  • Payment information: Processed securely via third-party providers (we do not store card details)
  • Technical data: IP address, browser type, device information
  • Order details: Products purchased, transaction history

⚙️ 2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order or inquiries
  • Improve our website and customer experience
  • Prevent fraud and ensure security
  • Send marketing emails (only if you opt in)

🍪 3. Cookies & Tracking Technologies

We use cookies to:

  • Keep items in your cart
  • Understand how you use our website
  • Improve performance and user experience

You can control or disable cookies through your browser settings.

🤝 4. Sharing Your Information

We only share your information with trusted third parties when necessary, such as:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting (Shopify platform)
  • Legal authorities when required by law

We do not sell your personal data.

🌍 5. International Data Transfers

Your information may be processed outside the UK (for example, by Shopify or payment providers).
We ensure that appropriate safeguards are in place to protect your data.

⏳ 6. Data Retention

We keep your personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

🛡️ 7. Your Rights

Under UK data protection laws, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent for marketing at any time

To exercise your rights, contact us using the details below.

🔐 8. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

📩 9. Contact Information

If you have any questions about this Privacy Policy or your data, you can contact us:

  • Email: shoplunexo@gmail.com
  • Phone: 070 4783 2029
  • Address: 23 The Crescent, Salford M5 4PF, United Kingdom

🔄 10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.