Refund policy
Return & Refund Policy – Lunexo
At Lunexo, customer satisfaction is our priority. This policy is designed in accordance with UK consumer laws, including the Consumer Contracts Regulations 2013.
📦 Your Right to Cancel (Cooling-Off Period)
Under UK law, you have the right to cancel your order within 14 days of receiving your item, without giving any reason.
- After cancelling, you have an additional 14 days to return the item.
- To exercise your right to cancel, please contact us via email.
🔁 Returns (Extended Policy)
In addition to your legal rights, we offer a 30-day return period from the date of delivery.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All tags and packaging must be intact
- Proof of purchase (receipt or order confirmation) is required
🚚 Return Shipping
- We offer free return shipping on all eligible returns
- Instructions will be provided after your return request is approved
💰 Refunds
- Once your return is received and inspected, we will notify you of the approval
- Refunds are issued to your original payment method
- Please allow 5–10 business days for processing
⚠️ Damaged, Faulty, or Incorrect Items
If you receive an item that is:
- Damaged
- Faulty
- Incorrect
Please contact us within 48 hours of delivery with photos as evidence.
We will offer a replacement or full refund at no extra cost.
🔄 Exchanges
We currently offer exchanges only for:
- Defective or damaged items
- Wrong items sent
For size or preference changes, we recommend placing a new order and returning the original item.
❌ Non-Returnable Situations
We reserve the right to refuse returns if:
- Items show signs of use or damage not caused by us
- Items are returned without original packaging
📩 Contact Us
For returns, refunds, or any questions:
- Email: shoplunexo@gmail.com
- Phone: 070 4783 2029
- Address: 23 The Crescent, Salford M5 4PF, United Kingdom
🛡️ Your Rights
This policy does not affect your statutory rights under UK law.